Terms and Conditions

We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately at time of publishing the content.

Please check these terms and conditions periodically for changes.

Your continued use of this site and purchase of products on this site following the posting of changes to these terms and conditions will mean you accept those changes.

Please check the terms before every purchase.

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy

Please check your order is correct before you place it.

Please contact us before you order if you have questions relating to the purchase of a voucher.

If you have made a mistake with your voucher please contact us ASAP at info@capellahair.com

At the time of purchasing a voucher an order number is assigned to your order. You’ll find the order number on the email sent with your receipt. You should quote the order number in all your subsequent correspondence relating to it.

Vouchers are valid for 365 days from the date of purchase. If you do not use the voucher within this time it will become invalid and will have no value. 

The last day the voucher is valid is printed on the voucher pdf as the Date of Expiry. 

The voucher value is the value printed on the voucher pdf. 

If the voucher is not spent in one go, vouchers for the remaining balance will be given at the salon. 

If you have received a voucher and would like to talk to us about it, please ring the salon on 01276 61414

Under EU Distance Selling Regulations you have 14 days to request a refund / from the date you bought the voucher for any reason.

To request a refund please email us at info@capellahair.com

If the voucher has been used, we will not be able to do a refund.

You will be required to inform the recepient that the voucher is no-longer valid.

If you do not hear back from us within 48 hours of requesting a refund call the salon on 01276 61414

A refund will be made to you on the credit card or debit card used by you to purchase the voucher.

Payment for products is to be made at the point of order by credit or debit card.

Our payment provider is Stripe, they accept most major credit and debit cards.

All payments are taken on the Stripe website and no financial information is stored on this website.

We are responsible for loss or damage you suffer that is consequence of our negligence or our breach of the Terms, but we are not responsible for any loss or damage that is not a consequence of our negligence or our breach of the Terms.

If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.

Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

• you will be notified as soon as reasonably possible; and
• the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.

If Circumstances Beyond Our Control occur and you are unable to use the vouchers, you may cancel the contract in accordance with our cancellation policy. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 6 weeks in accordance with our cancellation rights.

Any notice to us should be in writing and sent to us by email.

Any notice to you will be in writing by email to the address you provided us with on the Order.

We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.

You cannot transfer your rights and obligations under these Terms to any another person without our written approval.

This contract is only between you and us. No other third person shall have any rights to enforce any terms.

Each paragraph of these Terms are separate and distinct from others. If any court or relevant authority determines any of paragraphs of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.

Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.